Complidara Service Terms

1. Agreement

By checking the acceptance box on the request form, or by using Complidara after we provision a workspace, you agree to these Service Terms on behalf of the company named in the request. If you do not agree, do not submit a request and do not use the software.

2. Two environments

Evaluation. Hosted workspaces on Complidara-operated hosts (including pilot-supplement.complidara.com and pilot-market.complidara.com) are for evaluation only. They are limited to one admin seat and fourteen (14) days from approval, unless we extend them in writing. Evaluation data may be wiped. Evaluation is not a production release system. Nothing in Complidara auto-releases a lot.

Production. Paid production runs in your cloud account and virtual private cloud (VPC). You supply network identifiers, a deploy role or equivalent, and secret locations. We deploy the same product image you evaluated. Your certificates, supplier files, and other evidence stay in your environment. We do not copy evaluation evidence into your VPC.

3. Your responsibilities

You are responsible for:

• the accuracy of the request, including company, contact, and VPC details;
• lawful use of the software, including food, drug, and workplace rules that apply to you;
• human confirmation of quality decisions — Complidara does not replace a qualified person;
• securing credentials, rotating passwords, and controlling who may sign in;
• your cloud account, IAM roles, secrets manager, database, and network configuration;
• backups and retention of production data in your VPC.

4. Launch in your VPC

After Invoice A is paid in Paddle, you must confirm the secret information in the control panel (VPC, deploy role, and secret locations) so that deployment can be started. Complidara does not start production deploy until you confirm. After you confirm, those details are locked.

Deploy can still fail if the cloud account refuses the role or health checks fail. Deploy follows the cloud on your VPC request (AWS, GCP, or Azure). AWS apply stays off until we enable it with a customer role ARN.

5. Admin account and passwords

After a successful production deploy we provision one admin account in that environment, using the work email from the request, and we email a temporary password to that address. You must change the password on the control plane (request.complidara.com) as soon as you can. The control plane can sync a new password to reachable evaluation and production hosts. Treat the first email as a secret. We do not intend to store the temporary password in plaintext after it is sent.

6. Data and privacy

For evaluation, limited operational data may reside on Complidara-operated infrastructure. For production, you keep data in your VPC. We process contact details and deploy metadata as needed to provide the control plane. Do not upload data you are not permitted to process. We do not sell customer evidence. Model keys for evaluation may be environment-managed; in production you supply your own secret references.

7. Acceptable use

You will not probe, overload, or reverse engineer our hosts beyond ordinary use; attempt to bypass the one-admin evaluation seat; use the software to make unattended release decisions; or submit unlawful content. We may suspend evaluation access if we reasonably believe these terms are broken.

8. Intellectual property

Complidara and its licensors own the software, marks, and documentation. You keep ownership of your evidence, specifications, and customer data. We grant a limited, non-exclusive license to use the evaluation workspace and, when paid, the production image in your VPC, solely for your internal quality operations.

9. Disclaimer and liability

The software is provided as-is. We do not warrant uninterrupted service, fitness for a particular regulatory outcome, or that suggestions are complete. To the extent permitted by law, Complidara is not liable for lost profits, lost lots, regulatory action, or indirect damages, and our aggregate liability arising from these terms is limited to fees you paid us for the service in the twelve months before the claim (or one hundred US dollars if none). Some jurisdictions do not allow certain limits; those limits apply only to the extent allowed.

10. Changes and contact

We may update these terms. The version on this page at the time you accept is the version that applies to that request. Continued use after a posted change, for later requests, requires a fresh acceptance. Questions: use the work email channel you already have with Complidara, or the owner listed on your invite.